Artificial intelligence (AI) |
Beginner |
The ability of a computer or a robot controlled by a computer to perform tasks that are usually done by humans because they require human intelligence and discernment. |
Self-driving cars, medical diagnosis, and online customer service. |
Machine learning, Deep learning |
Algorithm |
Beginner |
A set of rules or instructions given to an AI, computer, or other device to help it solve a problem or perform a task. |
A recipe for baking a cake or a set of directions for navigating to a destination. |
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Agent |
Intermediate |
An entity that can perceive its environment and take actions to achieve goals. |
A self-driving car that perceives its surroundings through sensors and takes actions to navigate safely. |
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Artificial general intelligence (AGI) |
Intermediate |
A theoretical type of AI that has the ability to understand, learn, and perform any intellectual task that a human being can. |
AGI could potentially perform tasks such as writing a novel, composing a symphony, or designing a new scientific experiment. |
Artificial Superintelligence (ASI) |
Artificial Superintelligence (ASI) |
Advanced |
A hypothetical AI that surpasses human intelligence in all aspects. |
ASI could potentially solve complex global challenges, develop new technologies beyond human comprehension, or even pose an existential threat to humanity. |
Artificial general intelligence (AGI) |
AI ethics |
Beginner |
The moral principles and considerations surrounding the development and use of AI in a responsible and ethical manner. |
Ensuring AI systems are fair, unbiased, and respect human values. |
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AI safety |
Beginner |
A field focused on ensuring that AI systems operate safely and reliably, minimizing potential risks and unintended consequences. |
Developing safeguards against AI systems malfunctioning or causing harm. |
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AI washing |
Beginner |
The practice of misleadingly portraying a product or service as AI-powered when it is not, or exaggerating its AI capabilities. |
A company claiming its basic software uses AI when it only uses simple rule-based automation. |
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Explainable AI (XAI) |
Intermediate |
AI systems that are designed to be transparent and understandable to humans, allowing users to comprehend how the AI arrives at its decisions. |
An XAI system for medical diagnosis that provides clear explanations for its diagnoses, increasing trust and allowing doctors to validate the AI’s reasoning. |
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Bias |
Beginner |
Systematic errors or prejudices in AI systems that can lead to unfair or discriminatory outcomes. |
An AI system used for loan applications might unfairly deny loans to people from certain demographic groups due to biases in the training data. |
Algorithmic bias |
Algorithmic bias |
Intermediate |
Unfairness that can arise from problems with an algorithm’s process or the way the algorithm is implemented, resulting in the algorithm inappropriately privileging or disadvantaging one group of users over another group. |
Algorithmic biases often result from biases in the data that has been used to train the algorithm, which can lead to the reinforcement of systemic prejudices around race, gender, sexuality, disability, or ethnicity. |
Bias |
Alignment |
Intermediate |
Ensuring that the goals and actions of an AI system are in line with human values and intentions. |
Designing AI systems that prioritize human well-being and avoid unintended harmful consequences. |
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Anthropomorphism |
Intermediate |
The attribution of human-like qualities to AI systems, even though they do not possess consciousness or emotions. |
Describing an AI chatbot as “feeling happy” or “thinking creatively.” |
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Emergent Behavior |
Advanced |
Unexpected or unintended capabilities that arise from the complex interactions within an AI system. |
An AI language model developing the ability to translate languages without being explicitly trained to do so. |
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Hallucination |
Intermediate |
Outputs generated by AI systems that deviate significantly from reality or are not supported by the input data. |
An AI image generator creating an image with impossible features or an AI chatbot providing factually incorrect information. |
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Prompt |
Beginner |
An instruction or input provided to an AI system to guide its response or generate specific outputs. |
Instructing an AI image generator to “create an image of a cat wearing a hat” or asking an AI chatbot “what is the capital of France?” |
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Prompt Engineering |
Beginner |
The process of designing and refining prompts to elicit desired responses from AI systems. |
Experimenting with different phrasing, keywords, and formats to improve the quality and relevance of AI-generated outputs. |
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Token |
Intermediate |
The smallest unit of text that an AI model processes and understands. |
In the sentence “The cat sat on the mat,” the tokens would be “The,” “cat,” “sat,” “on,” “the,” and “mat.” |
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Context Window |
Intermediate |
The maximum number of tokens that an AI model can process and consider simultaneously when generating a response. |
If an AI model has a context window of 1024 tokens, it can only “remember” and utilize information from the previous 1024 tokens in the conversation. |
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Parameters |
Intermediate |
Numerical values that determine the structure and behavior of an AI model. |
The weights and biases in a neural network are examples of parameters. |
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Hyperparameter Tuning |
Advanced |
The process of selecting the appropriate values for the hyperparameters of a machine learning model. |
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Inference |
Intermediate |
The process of using a trained AI model to make predictions or generate outputs based on new input data. |
Using a trained image classification model to identify objects in a new image. |
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AI Copilot |
Beginner |
An AI-powered virtual assistant that works alongside users in various applications, providing assistance with tasks such as writing, coding, and decision-making. |
Microsoft Copilot in Microsoft Office applications. |
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Plugin |
Beginner |
A software component that adds specific functionalities to an AI system, allowing it to interact with other software or services. |
A plugin that enables an AI chatbot to access real-time weather information or retrieve data from a database. |
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Agentic AI |
Intermediate |
AI systems that can make decisions and take actions independently to achieve objectives set by humans. |
An AI system that manages a smart home by automatically adjusting the temperature, lighting, and security based on the homeowner’s preferences. |
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Agentic Process Automation (APA) |
Advanced |
The use of AI agents to automate complex business processes, enabling greater efficiency and flexibility. |
An AI agent that handles customer service inquiries, processes orders, and manages inventory. |
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AI Workforce |
Intermediate |
A team of AI agents working together to perform tasks or automate processes. |
A group of AI agents that collaborate to analyze financial data, generate reports, and make investment recommendations. |
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Workplace 5.0 |
Beginner |
A vision of the future workplace where humans and AI collaborate seamlessly to achieve greater productivity and innovation. |
A workplace where AI assistants help employees with routine tasks, freeing them to focus on more creative and strategic work. |
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AI Orchestration |
Intermediate |
The process of coordinating and managing multiple AI agents or systems to work together effectively. |
Using a central platform to control and monitor the actions of various AI agents involved in a complex business process. |
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AI Assist |
Beginner |
An AI-powered system that supports users by understanding queries, providing information, and performing tasks. |
AI-powered chatbots that assist customers with their inquiries. |
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AI Discovery |
Beginner |
The use of AI to analyze data and identify patterns, trends, and insights that would be difficult or impossible for humans to discover on their own. |
Using AI to analyze large datasets of scientific research to identify potential new drug targets. |
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AI Observability |
Intermediate |
The ability to monitor and understand the internal workings of AI systems, enabling developers to identify and address issues, improve performance, and ensure responsible use. |
Tools and techniques that provide insights into the decision-making processes of AI models. |
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AI Service Desk |
Beginner |
An AI-powered help desk that automates customer support tasks, such as answering questions, resolving issues, and routing inquiries to the appropriate personnel. |
An AI chatbot that handles common customer service requests, freeing up human agents to focus on more complex issues. |
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AI Search |
Beginner |
The use of AI to improve search results, making it easier for users to find the information they need. |
Search engines that use AI to understand the intent behind user queries and provide more relevant results. |
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Omnichannel AI Support |
Beginner |
Providing AI-powered support across multiple channels, such as chat, email, and social media, to ensure a consistent and seamless customer experience. |
An AI system that can answer customer questions and resolve issues regardless of the channel through which the customer contacts the company. |
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Universal Bot |
Beginner |
An advanced AI-powered chatbot designed to interact across multiple channels and platforms. |
A chatbot that can be used on a company’s website, mobile app, and social media platforms. |
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AI Privacy |
Beginner |
The protection of personal and sensitive data used by AI systems. |
Ensuring that data used to train and operate AI systems is collected, processed, and stored in a way that respects user privacy. |
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